Superior’s 25th Year – Our Yearlong celebration begins this month!
That’s right, hard to believe it but on February 28, 2002, Superior Home Care was born, making March 2026 the start of our 25th year touching lives in life changing ways.
We’ve seen and survived many changes in the home care landscape over the past 24 years and in each one of those years we’ve grown stronger and more grounded in our Mission and focus. Today we are more certain than ever before that our way of providing care, and caring for our team, definitely does make us the Superior choice in home care.
This accomplishment is no small milestone in our industry, so we plan on celebrating the awesomeness of turning 25 all year long! Stay tuned to future newsletters for ways we’ll be celebrating across this year.
Company News
Who we serve at Superior
At Superior, we serve a very diverse range of clients – this is actually one of our super powers! This diversity allows us to give our team members a wider range of options in putting together that perfect weekly schedule.
Here is a quick summary of the different types of clients we enjoy working with:
- VA Clients
- ODP Waiver/Special Needs Clients
- Clients who pay privately for care
- Clients served thru the Area Agency on Aging
- Clients receiving Medicaid services thru PA Community Health Choices/Act 150 programs
- Supplemental Staffing with Community Life
Dementia Certification Training was a Success!
Congratulations to our Dementia Certification inaugural class of caregivers, now equipped with the knowledge and skills to successfully care for our clients with memory challenges:
- Debbie Wassel
- Tyesha Poindexter
- Agness Mulenga
- Alana D’Andrea
- LaToya Hairston
- Aniya Tarpley
- Cayley Poulin
- Trisha Thomas
- Stacey Beatty
- Cindy Harper
- Paula Hollingsworth
Thanks again to Peg Chabala and the Penn State team for an incredible training experience – so much knowledge shared!
We are creating a Float Team!
What exactly is a float team, you ask?
A Float team at Superior is one of the tactics we are working on to tackle the daily struggle of covering all shifts for all clients – one of our most important client promises. Every week we manage multiple open shifts as a result of call offs, planned vacation time, and new client onboarding.
Superior’s Float Team will be comprised of caregivers who voluntarily elect to be a floater either in addition to their regular weekly schedule, or exclusively as a caregiver whose schedule changes each week based on where open shifts are. There are real benefits to being a floater on this team – Each hour worked in this float status is paid at $20/hour and for every 50 hours worked as a floater, you earn an additional $50 monetary bonus in your pay.
Any credentialed caregiver can be on the float team – you access the benefit of the $20/hour pay and any bonus earned as you pick up shifts and work them.
If this sounds interesting to you – reach out to Casey at caseyk@superiorinhome.com or (412) 592-8881 to learn more.
AI is Becoming a Home Care Game Changer
If you don’t already know this – AI (artificial intelligence) – is rapidly changing the world we live in, some of these changes are amazing, some are frightening.
In home care, thankfully, the changes we are seeing AI bring to our work are in the amazing category. We already do use different types of basic AI in our work – mostly in how we communicate across out team behind the scenes. But technology is sure changing in our field, and rapidly.
Over the last year we’ve been actively and thoughtfully considering a variety of new AI tools specifically designed for the home care industry, tools that help us improve our consistency, our reach and our follow through.
We have been impressed with ways AI can much more efficiently and accurately manage several different aspects of our operations – freeing up our administrative team to focus more intently on what we enjoy the most in our work – building and maintaining relationships with our team members, clients and community.
Over the next several months, we will begin implementing some new AI processes internally with a gradual implementation of each. Stay tuned to future newsletters as we will highlight each AI integration the month it rolls out.
Birthdays – our March babies!
- Angela Albright
- Qateyrha (Q) Featherstone
- Douglas McArthur
- Jaime Murchison
Anniversaries
- Noel Newman – 4 years
- Angela Holliday – 3 years
Caregiver Shout Outs!
- Alana D’Andrea – for being exceptional from orientation day on, matched quickly to her client and has been amazing with him and his family ever since. Great job, Alana!
- LaToya Hairston – for never backing down from caring for the most complex clients and always going above and beyond in your gentle, tender way. You are simply the best, LaToya.
- Brianna Hollingsworth – for the vigilant way you protect client’s health, catching things even they might miss and using your skills, knowledge and caring way to keep your client home, where he wants to be. We appreciate you, Brianna!
- Amber Kish – for jumping right back into the swing of things and being amazing with all of your new clients already. You rock, Amber!
Out and About in the Community
Paula Hollingsworth enjoyed spending the day with the group at Lutheran Services Community Center in Bellvue last month.
Paula hosted a game of Home Safety Bingo, sharing tips for home safety and talking about ways to stay healthy and safe at home.
Let’s have some FUN!!
We’re going to have some fun with this March issue – part of our 25th Year celebration!
The first 5 caregivers who answer this question via email to Kim at kim@superiorinhome.com will win 500 Zingage points. Here is your question:
What is our office address?
Employee of the Month
Based on total performance points earned in Superior’s Reward system – Zingage.
- Trisha Thomas – top points earner for hours worked the month of February! No surprise here! Congratulations Trisha!
The Best Side Hustle Out There!
Are you looking for a way to earn some extra money AND help us reach more clients in need of care?
Well look no further! Our Employee Referral Program could put as much as $450 in your pocket every month.
That’s right – $450! Refer just 3 people who are hired and work at least 90 days, and you could $450 ($150 per referral).
And even better, on each referred person’s anniversary date with us for as long as they work with us – you get another $25. If you’ve referred 6 people in the year and they all stay for a year, that’s another $150.
Great caregivers are all around you – in your neighborhood, apartment building, at your child’s school or on their sports team, at church – even your own family members may be a great fit for us. Simply spread the word that we are hiring, and send them to us. You also can add anyone you recommend right in Zingage and we’ll reach out directly.
Here are areas we are currently looking for caregivers in:
- Monongahela/Donora/Belle Vernon
- Clairton
- West Mifflin
- Millvale/Aspinwall
- Hazelwood/Homestead
- Northside
- Munhall
- Monroeville
Raise Your Voice!
As a provider of Medicaid services in PA, we have been asked by the PA Department of Aging to share with you a brief survey that seeks to get important information from direct care workers in our state.
Please click HERE and complete this short survey about your experience as a direct care worker. Your input is important in making sure our state knows the challenges and struggles you face making caregiving a pursuable career.
Direct Care Workers Survey
The PA Department of Aging and the Long Term Care Council are working together to update “A Blueprint for Strengthening Pennsylvania’s Direct Care Workforce.” Originally published in 2019, this document serves as a guide of strategies and policy recommendations to support Direct Care workers across the state.
Now, we need your voice to be part of this update. Direct care workers are invited to share their experiences and feedback through a short survey. Your input will be used to shape the recommendations and policies that can make a real difference for you and your peers. Don’t miss this chance to be heard.
Are we friends yet??
If you’re on Facebook, becoming a friend with Superior is a great and easy way to help others get to know us – potential team members and clients. Even better, like or share any of our posts, our reach will go even further. Come on…..Let’s be friends!
Want to help us grow our reputation? It’s easy! Give us a Google review and share what you like most about being on our team! 
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